1. Scope
This Refund Policy applies to Elasite website and Booking packages and monthly hosting, sold by Ioannis Athanasopoulos tou Georgiou to business customers. Read with our Terms of Service.
2. Build-fee refunds
You may request a refund of the one-time build fee within 7 days of payment if you are not satisfied, provided the request is sent to info@elasite.com with your order ID.
We may refuse or reduce a refund if substantial custom work is already delivered (especially Standard, Premium, Pro Max, or Booking), if the site has been extensively customised after delivery, or in cases of abuse. Approved refunds go back to the original payment method where possible.
3. Hosting subscription
Cancel anytime; effective at the end of the paid period. We do not prorate unused days in the current month unless required by law or agreed in writing.
4. Mid-project cancellation
If you cancel Standard, Premium, Pro Max, or Booking after payment but before final delivery, we retain a fair portion of the fee for work already performed. Half-finished files may be shared at our discretion after settlement; unused revision rounds do not create an automatic cash refund.
5. Auto package
After an approved refund we may disable hosting and remove the live deployment.